Terms of service

1. Introduction and Scope

Pexterra (hereinafter referred to as "we," "us," or "our") establishes these Terms of Service to govern the use of our website and the services provided through our online store. This policy applies to all users who access, browse, or make purchases through our website.

We are committed to complying with applicable laws and regulations in the United States, relevant consumer protection requirements, applicable privacy regulations, and Google Merchant Center (GMC) policies. We strive to ensure transparency, security, and clarity in all our business operations.

2. User Accounts and Website Responsibilities

Users are responsible for providing accurate, complete, and up-to-date information when registering an account or placing an order.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts.

We reserve the right to suspend or restrict access to our website in cases of improper use, fraud, or violations of these Terms of Service.

We are not responsible for damages resulting from improper use of our website, temporary service interruptions, or technical errors beyond our reasonable control.

3. Products, Inventory, and Pricing

All products displayed on our website are subject to availability.

We make every effort to keep product information accurate and up to date; however, we cannot guarantee the continuous availability of all items.

All prices displayed on our website are listed in U.S. Dollars (USD) and include applicable sales taxes where required by law.

We reserve the right to modify product prices, descriptions, or availability at any time without prior notice. However, changes will not affect orders that have already been confirmed.

4. Orders and Payments

All orders are subject to acceptance and confirmation. After placing an order, customers will receive an order confirmation email.

Accepted payment methods include Visa and MasterCard credit or debit cards.

All payments are processed through secure payment systems using SSL/TLS encryption technology to help protect payment information.

We reserve the right to reject or cancel orders in cases of suspected fraud, inaccurate information, or inability to process payment.

5. Shipping Policy

5.1 Shipping Destinations

We currently ship exclusively within the United States. We do not offer international shipping outside the United States.

5.2 Shipping Fees

  • Orders totaling $300.00 or more qualify for free shipping.

  • Orders totaling less than $300.00 are subject to a flat shipping fee of $12.99.

5.3 Order Processing Time

The estimated order preparation and processing time is 1–3 business days.

5.4 Delivery Time

The estimated delivery time is 5–8 business days, depending on the delivery location and shipping volume.

5.5 Shipping Methods

We work with reputable international and domestic shipping carriers, including UPS, FedEx, and DHL, or other equivalent carriers depending on operational availability.

5.6 Additional Information

For more details regarding delivery times, shipping coverage, and specific shipping conditions, please refer to our Shipping Policy.

6. Order Cancellation Policy

6.1 Cancellation Conditions

Orders may be canceled within the first 48 hours after placement, provided they have not yet been shipped.

After 48 hours, or once an order has been shipped, direct cancellation will no longer be available. In such cases, customers may request a return after receiving the product, subject to our Return Policy.

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase.

6.3 Refund Processing Time

Once approved, refunds will be issued to the original payment method (Visa or MasterCard).

The estimated refund processing time is 1–5 business days, depending on the customer's financial institution. If this period is exceeded, customers may contact our customer service team for assistance.

6.4 Additional Information

For more information about the cancellation process, please refer to our Order Cancellation Policy.

7. Returns, Exchanges, and Refunds

7.1 Exchange Conditions

Product exchanges may be requested within 30 days of receiving the order, provided that the circumstances meet the applicable conditions outlined in our Return and Refund Policy.

7.2 Customer Requests

Customers must contact our customer service team and provide their order details along with a description of the reason for the return or exchange request.

7.3 Return or Exchange Process

Once a request has been approved, we will provide instructions for returning the product. The item must be returned in an appropriate condition for inspection and evaluation.

7.4 Refund Method

Refunds will be processed using the original payment method used for the purchase.

7.5 Refund Processing Time

Once the returned item has been received and inspected, the refund will be issued to the original payment card (Visa or MasterCard).

The estimated refund processing time is 1–5 business days.

7.6 Additional Information

For more details regarding returns and refunds, please refer to our Return and Refund Policy.

8. Privacy and Data Protection

We are committed to protecting users' personal information in accordance with applicable U.S. privacy and data protection laws.

Personal information is used only for order processing, customer service, and compliance with applicable legal obligations.

Depending on applicable law, users may have the right to access, correct, delete, or restrict the processing of their personal information.

For more information, please refer to our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Texas, without regard to conflict-of-law principles.

Any disputes arising from the use of our website or services shall be resolved in accordance with applicable laws and, where appropriate, submitted to the competent courts.

10. Intellectual Property

All content on our website, including text, images, designs, and website structure, is protected by applicable intellectual property laws.

Reproduction, distribution, modification, or use of any website content without prior authorization is prohibited.

11. Limitation of Liability

To the extent permitted by applicable law, we shall not be liable for indirect damages, loss of profits, or service interruptions resulting from the use of our website or technical failures beyond our reasonable control.

Our total liability shall be limited to the purchase price of the product giving rise to the claim, to the extent permitted by applicable law.

12. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time.

Any modifications will become effective upon publication on our website. We recommend that users review this policy periodically to stay informed of any updates.

13. Contact Information

If you have any questions or require assistance, please contact us through the following channels:

Business Address: 829 Dawson St, Waco, TX 76704, USA

Phone: +1 (254) 412-8279

Email: info@pexterra.com

Customer Service Hours:

Monday–Friday: 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (Central Time, CT)